This 1982 Washington State document outlines early state guidance on disability access and nondiscrimination in public services and public accommodations. Drawing from state law and emerging federal civil rights standards, the document explains the principle of providing equal access through “same service,” reasonable accommodation, or arranged service when barriers exist. It clarifies that people with disabilities should be able to fully use public spaces, services, and programs whenever possible, and that alternative methods must be used when physical barriers cannot immediately be removed.

The document also provides practical guidance on accessibility, including communication supports, auxiliary aids, policy modifications, and removal of physical barriers when readily achievable. Examples include relocating services to accessible locations, providing interpreters or assistive devices, modifying procedures, and improving building access through features like curb cuts, widened doorways, and accessible controls. Together, these guidelines reflect Washington’s early efforts to translate civil rights principles into everyday practice and lay important groundwork for later federal protections under the Americans with Disabilities Act.